Indonesia Emergency Helpline Numbers

In times of crisis, knowing the right emergency helpline number can be life-saving. This guide provides a comprehensive list of emergency numbers in Indonesia, ensuring you can quickly access the assistance you need. From police and fire services to medical emergencies and disaster relief, this resource aims to keep you informed and prepared. Knowing these numbers ensures you can react swiftly and effectively during critical situations.

Indonesia, as a large archipelago nation, has a diverse range of emergency services available. The effectiveness of these services relies heavily on the public's awareness of the correct contact information. Ensuring that residents and visitors alike have access to these vital numbers is crucial for fostering a safer environment. The business news website often highlights the importance of such public safety information.

This document will detail the most important emergency contact numbers in Indonesia, covering various scenarios and regions. We aim to provide current and accurate information, though it's always advisable to double-check with local authorities for the most up-to-date contacts. Furthermore, understanding the specific roles of each emergency service can improve response times and ensure that the appropriate help is dispatched. Many organizations use press release distribution to announce updates to these services.

National Emergency Numbers

• Police: 110
• Fire Department: 113
• Ambulance: 118 or 119
• Search and Rescue (BASARNAS): 115
• Disaster Management (BNPB): 117

These are the primary national emergency numbers accessible from anywhere in Indonesia. It's important to note that response times can vary depending on location and network availability. For remote areas, it might be beneficial to have local emergency contacts readily available.

The national emergency numbers are designed to be easily memorable and accessible. The 110 number for the police is the most widely recognized and used for reporting crimes, disturbances, and other law enforcement matters. Similarly, the 113 number connects directly to the fire department, crucial for reporting fires and other related emergencies. The ambulance numbers, 118 and 119, are used for medical emergencies requiring immediate assistance.

The Search and Rescue (BASARNAS) number, 115, is essential for incidents involving missing persons, maritime accidents, and other rescue operations. The Disaster Management (BNPB) number, 117, is vital for reporting natural disasters such as earthquakes, floods, and volcanic eruptions. These national numbers are supplemented by regional and local emergency contacts, which may offer more localized and immediate assistance.

Regional and Local Emergency Contacts

In addition to the national emergency numbers, many regions and cities in Indonesia have their own specific emergency contact numbers. These local contacts can often provide faster and more targeted assistance due to their proximity to the incident location.

• Jakarta:
  • Jakarta Police: (021) 5234000
  • Jakarta Fire Department: (021) 69900730
  • Jakarta Ambulance: (021) 65303118
• Surabaya:
  • Surabaya Police: (031) 5623231
  • Surabaya Fire Department: (031) 5344444
  • Surabaya Ambulance: (031) 7349898
• Medan:
  • Medan Police: (061) 4562111
  • Medan Fire Department: (061) 7360911
  • Medan Ambulance: (061) 8367118

These local numbers can be particularly useful for residents and visitors familiar with specific areas. It's advisable to keep a list of these local contacts readily available, especially if you live in or frequently travel to a particular region. Local emergency services often have a better understanding of the local geography and can respond more quickly to emergencies.

Furthermore, many cities and regions have dedicated emergency response teams for specific types of incidents, such as traffic accidents, industrial accidents, or natural disasters. Knowing the contact information for these specialized teams can be crucial in certain situations. Local government websites and directories often provide comprehensive lists of these emergency contacts.

Specific Emergency Services

Beyond the general emergency numbers, Indonesia also has specific services dedicated to addressing particular types of emergencies. These specialized services can offer more targeted and effective assistance depending on the nature of the incident.

• National Narcotics Board (BNN): (021) 80884444
• National Counterterrorism Agency (BNPT): (021) 29916666
• Pertamina Fire Brigade (for oil and gas emergencies): 1500-000
• Electricity Emergency (PLN): 123
• Water Emergency (PDAM): Check local directory

The National Narcotics Board (BNN) is responsible for combating drug-related crimes and providing assistance to individuals struggling with addiction. The National Counterterrorism Agency (BNPT) is tasked with preventing and responding to terrorist threats. Pertamina's fire brigade is specifically trained to handle emergencies involving oil and gas facilities. For electricity emergencies, such as power outages or electrical hazards, contacting PLN at 123 is essential. Similarly, for water-related emergencies, such as water supply disruptions or leaks, contacting the local PDAM is necessary.

These specialized emergency services are equipped with the expertise and resources needed to address specific types of incidents. Their involvement can be crucial in mitigating the impact of these emergencies and ensuring the safety of the public. It's important to be aware of these services and their respective contact numbers to ensure that the appropriate assistance is sought in a timely manner.

Disaster Preparedness and Emergency Planning

Indonesia is prone to various natural disasters, including earthquakes, volcanic eruptions, floods, and tsunamis. Being prepared for these disasters is crucial for minimizing their impact and ensuring the safety of yourself and your loved ones.

• Emergency Kit: Prepare a kit with essential supplies such as water, food, first-aid supplies, a flashlight, and a radio.
• Evacuation Plan: Develop an evacuation plan for your home and workplace, and practice it regularly.
• Communication Plan: Establish a communication plan with your family members, including a designated meeting point in case of separation.
• Stay Informed: Monitor weather forecasts and disaster alerts from reliable sources.
• Community Involvement: Participate in community-based disaster preparedness programs.

An emergency kit should contain enough supplies to sustain you and your family for at least 72 hours. The evacuation plan should include multiple escape routes and designated safe zones. The communication plan should ensure that family members can stay in contact with each other even if phone lines are down. Staying informed about potential disasters and participating in community-based preparedness programs can significantly improve your ability to respond effectively.

Furthermore, understanding the specific risks associated with your location is essential. Coastal areas are more vulnerable to tsunamis, while mountainous regions are more prone to landslides. Tailoring your disaster preparedness efforts to address these specific risks can enhance your safety and resilience.

First Aid Basics

Knowing basic first aid can be life-saving in emergency situations. Being able to provide immediate assistance to injured individuals can make a significant difference in their outcome.

• CPR (Cardiopulmonary Resuscitation): Learn how to perform CPR to help someone who has stopped breathing or whose heart has stopped.
• Heimlich Maneuver: Learn how to perform the Heimlich maneuver to dislodge an object from someone's airway.
• Wound Care: Learn how to clean and dress wounds to prevent infection.
• Burn Treatment: Learn how to treat burns to minimize tissue damage and prevent complications.
• Fracture Management: Learn how to immobilize fractures to prevent further injury.

CPR is a critical skill that can help save lives in cases of cardiac arrest or respiratory failure. The Heimlich maneuver can dislodge objects from the airway, preventing choking. Proper wound care can prevent infections and promote healing. Burn treatment can minimize tissue damage and prevent complications. Immobilizing fractures can prevent further injury and reduce pain.

Taking a first aid course can provide you with the knowledge and skills needed to respond effectively to various medical emergencies. These courses often cover a wide range of topics, including basic life support, wound care, and fracture management. Being prepared with these skills can make a significant difference in the outcome of an emergency situation.

Mental Health Emergency Support

Mental health emergencies are as critical as physical ones. Knowing where to turn for support during a mental health crisis can be life-saving.

• Mental Health Helplines:
  • Into The Light Indonesia: Provides support and resources for suicide prevention. Check their website for contact details.
  • Other Local NGOs: Many local non-governmental organizations offer mental health support. Search online for resources in your area.

Mental health helplines offer confidential support and guidance to individuals experiencing emotional distress, suicidal thoughts, or other mental health challenges. These services are staffed by trained professionals who can provide immediate assistance and connect individuals with appropriate resources. It's important to remember that seeking help for mental health issues is a sign of strength, not weakness.

In addition to helplines, many mental health organizations offer counseling, therapy, and support groups. These services can provide ongoing support and help individuals develop coping strategies for managing their mental health. If you or someone you know is struggling with a mental health issue, reaching out for help is essential.

Reporting a Crime

Reporting a crime promptly is crucial for ensuring that law enforcement can investigate and take appropriate action. Knowing how to report a crime effectively can help ensure that your report is taken seriously and that the investigation proceeds smoothly.

• Call 110: For immediate assistance, call the national police emergency number, 110.
• Visit the Nearest Police Station: For non-urgent matters, visit the nearest police station to file a report.
• Provide Detailed Information: When reporting a crime, provide as much detail as possible, including the date, time, location, and description of the incident.
• Preserve Evidence: If possible, preserve any evidence related to the crime, such as photographs, videos, or documents.
• Follow Up: Follow up with the police to inquire about the status of your report.

When reporting a crime, it's important to remain calm and provide accurate information. The more details you can provide, the better equipped the police will be to investigate the incident. Preserving evidence can also help strengthen your case and increase the likelihood of a successful investigation. Following up with the police can help ensure that your report is not overlooked and that progress is being made.

In some cases, it may be necessary to seek legal advice from an attorney. An attorney can help you understand your rights and options and can represent you in court if necessary. If you have been the victim of a crime, seeking legal assistance can help you navigate the legal system and ensure that your rights are protected.

Road Accidents

Road accidents are a common occurrence in Indonesia, particularly in urban areas. Knowing what to do in the event of a road accident can help prevent further injury and ensure that the necessary assistance is provided.

• Ensure Safety: First, ensure the safety of yourself and others involved in the accident. Move vehicles to a safe location if possible.
• Call for Help: Call the ambulance (118 or 119) for medical assistance and the police (110) to report the accident.
• Exchange Information: Exchange information with the other driver(s) involved, including names, contact information, and insurance details.
• Document the Scene: Take photographs of the accident scene, including any damage to the vehicles involved.
• File a Report: File a report with the police, providing as much detail as possible about the accident.

After a road accident, it's important to remain calm and assess the situation. Providing first aid to injured individuals can help stabilize their condition until medical assistance arrives. Exchanging information with the other driver(s) involved can help facilitate the insurance claims process. Documenting the scene with photographs can provide valuable evidence in the event of a dispute. Filing a report with the police can help ensure that the accident is properly investigated and that liability is determined.

In some cases, it may be necessary to seek legal advice from an attorney. An attorney can help you understand your rights and options and can represent you in court if necessary. If you have been injured in a road accident, seeking legal assistance can help you recover compensation for your injuries and damages.

Fire Safety

Fire safety is essential in both residential and commercial settings. Preventing fires and knowing how to respond in the event of a fire can save lives and minimize property damage.

• Install Smoke Detectors: Install smoke detectors on every level of your home and test them regularly.
• Have a Fire Extinguisher: Keep a fire extinguisher in your kitchen and know how to use it.
• Create an Escape Plan: Develop a fire escape plan for your home and practice it regularly.
• Never Leave Cooking Unattended: Never leave cooking unattended, as this is a common cause of fires.
• Store Flammable Materials Safely: Store flammable materials, such as gasoline and propane, in a safe place away from heat sources.

Smoke detectors can provide an early warning of a fire, giving you time to escape safely. A fire extinguisher can help put out small fires before they spread. A fire escape plan can ensure that everyone in your home knows how to evacuate quickly and safely. Never leaving cooking unattended can prevent fires from starting in the first place. Storing flammable materials safely can reduce the risk of accidental fires.

If a fire does occur, evacuate the building immediately and call the fire department (113). Do not attempt to fight the fire yourself unless it is small and contained. Once you have evacuated, stay outside and wait for the fire department to arrive.

Cybercrime and Online Security

With the increasing reliance on technology, cybercrime is a growing concern. Protecting yourself from cybercrime and knowing how to report it is essential for maintaining your online security.

• Use Strong Passwords: Use strong, unique passwords for all of your online accounts.
• Be Wary of Phishing Scams: Be cautious of phishing scams, which are designed to steal your personal information.
• Install Antivirus Software: Install antivirus software on your computer and keep it up to date.
• Be Careful What You Share Online: Be mindful of what you share online, as this information can be used against you.
• Report Cybercrime: If you are a victim of cybercrime, report it to the police or the relevant authorities.

Strong passwords can prevent unauthorized access to your online accounts. Being wary of phishing scams can prevent you from falling victim to identity theft. Antivirus software can protect your computer from malware and viruses. Being careful about what you share online can prevent you from becoming a target of cybercrime. Reporting cybercrime can help law enforcement investigate and prosecute offenders.

In addition to these tips, it's important to stay informed about the latest cyber threats and security measures. Regularly updating your software and devices can help protect them from vulnerabilities. Being vigilant and proactive about your online security can significantly reduce your risk of becoming a victim of cybercrime.

Frequently Asked Questions

What is the national emergency number for the police in Indonesia?

• The national emergency number for the police in Indonesia is 110.

What is the emergency number for the fire department in Indonesia?

• The emergency number for the fire department in Indonesia is 113.

What are the emergency numbers for ambulance services in Indonesia?

• The emergency numbers for ambulance services in Indonesia are 118 and 119.

What is the emergency number for search and rescue operations (BASARNAS) in Indonesia?

• The emergency number for search and rescue operations (BASARNAS) in Indonesia is 115.

What is the emergency number for disaster management (BNPB) in Indonesia?

• The emergency number for disaster management (BNPB) in Indonesia is 117.

Are there specific emergency numbers for different regions or cities in Indonesia?

• Yes, many regions and cities in Indonesia have their own specific emergency contact numbers. Check local government websites or directories for these numbers.

What should I do if I cannot reach the national emergency numbers?

• If you cannot reach the national emergency numbers, try contacting the local police station, fire department, or hospital directly.

What information should I provide when calling an emergency number?

• When calling an emergency number, provide as much detail as possible, including your location, the nature of the emergency, and any injuries or hazards present.

What should I do after reporting a crime to the police?

• After reporting a crime to the police, follow up with them to inquire about the status of your report. You may also want to seek legal advice from an attorney.

How can I prepare for a natural disaster in Indonesia?

• Prepare an emergency kit, develop an evacuation plan, establish a communication plan, stay informed about weather forecasts and disaster alerts, and participate in community-based disaster preparedness programs.

Disclaimer: Emergency numbers may change. Always verify with local authorities.